AAVIX goods come with guarantees that cannot be excluded under the United States Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your statutory rights, AAVIX offer a 12 months warranty on all products (24 month-warranty on some products) used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period. AAVIX warranty as outlined above and below does not limit or restrict your statutory rights under United States Law.
The AAVIX warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The AAVIX warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by AAVIX to provide service (not including standard periodic maintenance).
Parts purchases, consumable components, and accessories [such as blades, chains, carry bags, batteries, hoses, grinding discs, mats, nets, belts, cables, wheels, tubs, safety gear etc.] are not covered by AAVIX’ standard warranty once used. Should your part or consumable component arrive with a manufacturer’s fault please contact us to discuss a resolution prior to using the item.
Until the nature of any fault is determined, the resolution AAVIX can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. In the case of a minor failure, the AAVIX warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.